REFUND POLICY
Fulcrum AI - Refund Policy Last updated: 3 June 2026
This Refund Policy forms part of our Terms of Service and should be read together with them. It explains when you are entitled to a refund for the Fulcrum AI subscription. Nothing in this Policy limits your rights under the Australian Consumer Law ("ACL").
1. Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the ACL. Among other things, we must supply our services:
- with due care and skill;
- fit for any purpose we agreed with you; and
- within a reasonable time.
If we fail to meet a consumer guarantee:
- For a major failure with the service, you are entitled to cancel and obtain a refund for the unused portion, or to compensation for the drop in value of the service. A major failure includes a problem that would have stopped you subscribing had you known about it, or a service substantially unfit for its purpose that can't be fixed in a reasonable time.
- For a minor failure, we may choose to fix the problem (for example, by re-running an audit or regenerating content) within a reasonable time. If we can't or don't fix it within a reasonable time, you may seek a refund for that part of the service.
These rights apply regardless of anything else in this Policy.
2. Subscription billing and cancellation
2.1 The Growth plan is AUD $99 per month, billed in advance. You can cancel anytime from your billing settings or the Stripe customer portal.
2.2 Cancelling stops future renewals. You keep access until the end of the period you've already paid for; we do not charge you again after you cancel.
2.3 Standard policy (outside ACL guarantee failures): subscription fees already paid are non-refundable, including for partial months and for periods you didn't use. This is because the Service performs work and incurs third-party AI/processing costs as soon as your audits and content runs are generated.
3. Discretionary refunds
Even where we are not legally required to, we may offer a refund or account credit at our discretion - for example, if you were charged in error, charged after cancelling, or experienced a genuine technical failure that prevented delivery. We assess these case by case.
4. Billing errors and duplicate charges
If you have been incorrectly charged, charged twice, or charged after a valid cancellation, contact us promptly and we will investigate and refund any amount incorrectly charged.
5. How to request a refund
Email admin@fulcrumai.com.au with:
- the email address on your account;
- the date and amount of the charge; and
- a short description of the issue.
We aim to acknowledge refund requests within 2 business days and to resolve them within a reasonable time. Approved refunds are returned to your original payment method via Stripe (processing times depend on your bank/card issuer).
6. Chargebacks
If you believe a charge is wrong, please contact us first - we will almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in suspension of your account while the dispute is investigated.
7. Contact
Email: admin@fulcrumai.com.au